These Terms of Service ("Terms") constitute a legally binding agreement between you and Wanoza (PT. Zenziva Zeta Indonesia) and its affiliated entities (collectively referred to as "Wanoza," "we," "us," or "our") governing your access to and use of our website, applications, platforms, and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy — which are expressly incorporated herein by reference. If you do not agree with any part of these Terms or the incorporated policies, you must refrain from using the Services.
0. Definitions of Key Terms
To ensure clarity and transparency, the following terms used throughout these Terms are defined as:
- "Free" or "Free Access": Refers to promotional access with no monetary charge, subject to usage limits, time restrictions, and availability as specified herein.
- "Unlimited": When used in connection with paid plans, means no fixed numerical cap on generations, but remains subject to Fair Usage Policy, system capacity, and reasonable use standards.
- "Promotional Access": Time-limited or feature-limited access offered for marketing, trial, or introductory purposes, with specific restrictions disclosed at point of offer.
- "Generation": A single AI-powered output (e.g., one image, one video edit, one text completion) produced using Wanoza's Services.
- "Credits": Virtual units allocated to your account that enable access to Generations; credits expire according to the terms of your specific plan.
1. Use of Services
This Service is for lawful personal and commercial use only. You are prohibited from:
- Using the service for illegal activities or to generate unlawful content
- Uploading content that violates copyright, trademark, privacy, or publicity rights
- Interfering with normal operation of the service, including through automated scraping, abuse of APIs, or denial-of-service attacks
- Attempting to bypass usage limits, authentication, or security measures
- Using the service to generate content that is defamatory, harassing, hateful, or otherwise harmful
2. Fair Usage Policy & Service Limits
All access to Wanoza Services — including promotional, free, and paid tiers — is subject to our Fair Usage Policy to ensure quality, security, and equitable access for all users.
2.1 Usage Limits by Tier
| Tier | Cost | Generation Limits | Validity |
|---|
| Promotional / Free | $0 | 50 image generations OR 20 video generations (one-time allocation) | One-time, non-renewing • No reset |
| Monthly Pass | As displayed at purchase | Unlimited* generations (subject to Fair Usage Policy) | 30 days from purchase |
*"Unlimited" means no fixed numerical cap, but usage remains subject to: (a) fair usage limits to prevent abuse or automated bulk generation; (b) system capacity and performance constraints; (c) reasonable use standards. Excessive use may result in temporary throttling or request for account verification.
2.2 Fair Usage Standards
- One-Time Promotional Allocation: Free/Promotional accounts receive a single allocation of 50 image generations OR 20 video generations. These limits do NOT reset monthly or after any time period.
- System Capacity: Access is subject to available server capacity; during high-traffic periods, free-tier users may experience slower processing or temporary queues.
- Concurrent Requests: Limits may apply to simultaneous generation requests per account.
- Commercial Use: Free/promotional tiers are intended for personal, non-commercial evaluation. Commercial usage requires a paid plan.
- Abuse Prevention: Automated scripts, bot usage, or attempts to circumvent limits may result in account suspension without refund.
2.3 Changes to Limits
We reserve the right to adjust usage limits, generation quotas, or tier structures with reasonable notice (typically 7-14 days) via in-app notification or email. Continued use after such changes constitutes acceptance.
3. Promotional Offers & Marketing Claims
- All promotional offers (including terms like "Free," "Unlimited," "Beta Access," etc.) are subject to specific terms disclosed at the point of offer, which override general Terms where inconsistent.
- "Free" access periods are limited in duration, features, and/or usage as explicitly stated during sign-up or promotion.
- We reserve the right to modify, suspend, or terminate promotional offers at any time, with or without notice.
- Marketing language should be interpreted in conjunction with these Terms. Asterisks (*), footnotes, or linked disclosures indicate additional restrictions.
- If a promotional offer conflicts with these Terms, the more specific promotional terms govern for users who accepted that offer.
4. Intellectual Property Rights
All content generated using this service remains the property of the user, subject to the following:
- You grant Wanoza a non-exclusive, worldwide, royalty-free license to use, reproduce, and analyze your generated content solely for the purpose of improving, training, and developing our AI models and Services.
- This license is anonymized: content used for model development is stripped of personally identifiable information and not linked to your account.
- You represent and warrant that you have all necessary rights to any content you upload for generation.
5. Billing and Payments
Wanoza operates on a "Monthly Pass" model, which is a pre-paid access plan designed for flexibility.
- No Auto-Renewal: Payments are one-time transactions. We do not store your payment method for automatic recurring charges. You must manually purchase a new pass to continue service after your current pass expires.
- Validity Period: Each pass is valid for 30 days from the moment of purchase. Access to premium features and any associated credits typically expire at the end of this 30-day period unless otherwise stated in a specific promotion.
- Price Changes: We may adjust pricing for future passes with notice. Existing passes are honored at the price paid.
- Taxes: Prices exclude applicable taxes, which will be calculated and charged at checkout where required by law.
- Refunds: All purchases are governed by our Refund Policy. Please review it carefully before purchasing a pass.
6. Service Availability & Disclaimers
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
- Availability: We do not guarantee 100% uptime. Scheduled maintenance, technical issues, or force majeure events may cause temporary unavailability.
- Performance: Generation speed, output quality, and feature availability may vary based on system load, model updates, or account tier.
- Output Accuracy: AI-generated content may contain errors, inaccuracies, or unexpected results. You are responsible for reviewing and verifying all outputs before use.
- No Professional Advice: Outputs are not legal, medical, financial, or other professional advice. Consult qualified professionals for critical decisions.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Wanoza and its affiliates shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Losses arising from the use of or inability to use the service
- Data, content, or generation loss due to technical failures, user error, or service interruptions
- System failures, downtime, or delays in content delivery
- Any third-party claims arising from your use of generated content
Our total aggregate liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to Wanoza in the 30 days preceding the claim, or $10 USD if you have not paid for any Services.
8. Privacy Policy
By using this service, you agree to our Privacy Policy, including:
- The collection of technical data such as IP addresses, device information, and application interactions
- The processing of uploaded image/data content in accordance with our AI privacy guidelines
- Your agreement not to upload content containing sensitive personal information (e.g., faces of non-consenting individuals, personal IDs, confidential documents)
- Our commitment to not sell or rent your personal information to third parties
Full details are available in our Privacy Policy section below.
9. User Content Rights & Responsibilities
Content you upload:
- Remains your sole property, subject to the license granted in Section 4
- May be anonymized and aggregated for AI model development, research, and service improvement
- Will not be shared with third parties for marketing purposes without your explicit consent
- Must not contain: copyrighted material you don't own, private/personal data of others without consent, illegal content, or content violating third-party rights
We reserve the right to review, reject, or remove any uploaded content that violates these Terms, with or without notice.
10. AI Privacy & Ethical Guidelines
The use of AI technology in Wanoza adheres to strict privacy and ethical principles, aligned with industry standards:
Model Training with Licensed Data
Our AI models are trained on official, licensed datasets that exclude copyrighted materials, fictional characters, or unlicensed personal data, ensuring legal compliance and risk mitigation.
User Data Anonymization
Uploaded content is processed through technical pipelines that remove personally identifiable information. Content used for model development is anonymized and not linked to user identities.
Privacy Rights Protection
- No use of sensitive personal data (e.g., faces, biometrics, identifiable information) without explicit, informed consent.
- AI-generated outputs are designed not to infringe on third-party intellectual property, privacy, or publicity rights.
- We implement technical and organizational measures to protect user data against unauthorized access or misuse.
User Responsibility
- Users must ensure uploaded content contains no personal data of others, copyrighted materials without permission, or content violating applicable laws.
- We reserve the right to reject, remove, or report content violating this policy, and may suspend accounts for repeated violations.
11. Account Termination & Suspension
- You may terminate your account at any time via account settings or by contacting support.
- We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks.
- Upon termination, your right to access the Services ceases immediately. Unused credits or pass time are generally non-refundable except as required by law or our Refund Policy.
- Sections regarding Intellectual Property, Limitation of Liability, Privacy, and Dispute Resolution survive termination.
12. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via:
- In-app notification or banner at least 7 days prior to effectiveness
- Email to the address associated with your account (if provided)
- Updated "Last updated" date at the top of these Terms
Continued use of the Services following the effective date of revised Terms constitutes your acceptance of the new Terms. If you do not agree, you must discontinue use and may request account termination.
13. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the Republic of Indonesia, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts located in Jakarta, Indonesia.
14. Contact Information
For questions about these Terms, our Services, or to exercise your privacy rights, please contact us at:
Wanoza (PT. Zenziva Zeta Indonesia)
Email:
Support Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT+7
Privacy Policy (Summary)
Full Privacy Policy incorporated by reference. Key points:
- Information We Collect: Technical data (IP, device, usage analytics), account information (email), and content you upload for generation.
- How We Use It: To provide, improve, and secure our Services; to process your generations; to communicate with you; and to comply with legal obligations.
- Data Sharing: We do not sell or rent personal information. We may share anonymized, aggregated data for research or service improvement.
- Cookies: We use cookies to enhance user experience and analyze site usage. You may disable cookies via browser settings, though some features may be affected.
- Security: We implement technical and organizational measures to protect your data, though no system is 100% secure.
- Your Rights: Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. Contact us to exercise these rights.
- AI Model Note: Privacy practices for data processing may vary by AI model provider. We encourage reviewing model-specific policies when selecting generation options.
Full Privacy Policy Last Updated: July 29, 2024
Refund Policy (Summary)
Full Refund Policy incorporated by reference. Key points:
- 7-Day Window: Request a full refund within 7 days of Monthly Pass purchase if pass has not been "significantly used" (defined as >10 image generations or >1 video edit).
- Service Issues: Eligible for pro-rated refund or pass extension if service is technically defective or unavailable for >24 consecutive hours.
- How to Request: Email with Transaction ID and account email.
- Processing Time: Refunds to original payment method within 5-10 business days.
- Non-Refundable: Passes with substantial usage, purchases >30 days old, or accounts suspended for Terms violations.
Full Refund Policy Last Updated: February 11, 2026
Acceptance: By using Wanoza Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
