Refund Policy

At Wanoza (PT. Zenziva Zeta Indonesia), we strive to ensure customer satisfaction. If you are not satisfied with our services, we offer the following refund policy:

1. Services

• For digital services/products, refunds can be requested within 30 days of purchase if the service has not been fully delivered or consumed.
• Completed services are non-refundable.

2. Refund Process

• To request a refund, please contact us at support@Wanoza.ai with your order details.
• Refunds will be processed to the original payment method within 14 business days.

3. Exceptions

No refunds will be given for:

• Services already completed or delivered.
• Products/services purchased more than 30 days ago.

4. Questions?

If you have any questions, please contact us at support@Wanoza.ai