Refund Policy

At Wanoza (PT. Zenziva Zeta Indonesia), we strive to ensure customer satisfaction with our AI generation services. Our refund policy is designed to be fair and transparent regarding our Monthly Pass model.

1. Monthly Pass Refunds

• You may request a full refund for a Monthly Pass within 7 days of purchase, provided that the pass has not been significantly used.
• "Significantly used" is defined as generating more than 10 images or 1 video/edit using the credits associated with that pass.
• If the service is technically defective or unavailable for an extended period (more than 24 hours), you are eligible for a pro-rated refund or extension of your pass.

2. Refund Process

• To request a refund, please contact us at support@Wanoza.ai with your order details (Transaction ID and email address).
• Refunds will be processed to the original payment method within 5-10 business days.

3. Non-Refundable Situations

Refunds are generally not granted for:

• Passes where substantial generation activity has occurred (buyer's remorse after use).
• Passes purchased more than 30 days ago.
• Account suspensions due to violations of our Terms of Service (e.g., generating illegal or prohibited content).

4. Questions?

If you have any questions about your specific situation, please contact us at support@Wanoza.ai. We review every request manually.